Returns
HIRO Performance will not accept any returns after 14 days. Any custom coilovers (includes custom colors, extreme low and lift kits) cannot be returned under any circumstances. Returned items must be in new, unused, resealable condition, with all pieces included. All returns are subject to approval by HIRO Performance. All return shipping is the responsibility of the client, all return shipments must be insured, and any loss/damage claims must be filed by the client. When approved for inspection, a return will be issued a Return Merchandise Authorization (RMA) number which must be clearly noted on the shipping waybill inside. Any incoming shipments without an RMA number will be refused. Items that are approved for return and sent back for exchange will not be charged a restocking fee. A $15 repackaging fee will be applied to any returns without acceptable packaging. A 20% restocking fee will be applied to all non-defective returns. Shipping charges are non-refundable. For orders with Free Shipping, the original shipping charges will be deducted from the total. Only coilovers that have Red dust boots and Orange locking rings in standard configuration can be returned. All return shipping charges are not refundable and must be covered by the customer.
Damage Claims/Shipment Shortages
All damage claims must be reported within 24 hours of receipt of the shipment. HIRO Performance will provide all necessary documentation, but all claims must be initiated by the client. All packing materials must be kept by the recipient so they can be investigated by the carrier; HIRO Performance accepts zero responsibility for clients and/or their customers who misplace or discard the packaging of a damaged shipment. After reporting the loss/damage with the carrier, contact HIRO Performance immediately with pictures of the damaged item(s) and packaging to proceed with the claim.
Refused Shipments
If a shipment is refused and is returned to HIRO Performance by the carrier, the client will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts.